Mechanic’s Responds®
BBB Complaint Page
The Following Are Complaints Sent To Or
Filed With
Mechanic’s Responds® Against the BBB - "Better Business Bureau" From All Over
The Country.
Complaints are listed from most recent to oldest.
The Atlanta BBB has NOT responded to any of these complaints to
date.
BBB
Complaint #10
Received by
Mechanic’s Responds®
November 19, 2010
To: Webmaster
From:
Dan Rorapaugh
dan@aaautoprotection.com
Message:
Thanks for all this information
http://www.prweb.com/releases/2010/11/prweb4813714.htm
BBB
Complaint #9
Received by
Mechanic’s Responds®
November 14, 2010
To: Webmaster
From:
Christina Marlowe
summerlandblues@gmail.com
Message:
Despite SIX separate consumer complaints against L.A. electrician
Dan's Electric for fraud and misrepresentation, along with a prior Los
Angeles BBB rating of "F" of Dan's Electric, all six complaints have
vanished from the LA BBB site (except the ones I saved in my computer
which I shall forward to you for investigation); Dan's Electric now
has a totally clean slate (as if he had never committed FRAUD, elder
abuse et al) and further, NOW has an "A" rating by the Los Angeles
BBB!! UNBELIEVABLE!!!!
PLEASE look into this as my elderly mother is a VICTIM of Dan's
Electric fraudulent business practices.
Thank you in advance for looking into this.
Christina Marlowe
PO Box 1284
Summerland, CA 93067
Tel: (805) 451-2519
BBB
Complaint #8
Received by
Mechanic’s Responds®
November 13, 2010
Subject: BBB
From: "Dunn's Garage" <dunnsgarage@hotmail.com>
To: <BBBHotline@MechanicsAir.com>
Date: Sat, Nov 13, 2010 12:24 am
Started my small service
business over 30 years ago, and BBB has contacted my business several times over
the years, trying to get me to join and pay the membership fees, but I have
declined paying the fees each time, but have also asked them for the free
"non-accredited" listing for my business several times, and have entered the
info to get the free listing for my business on their website several times too,
but they never have listed the info and still will not list my business at
all........so they obviously know that my business exists, and even said the
last 2 times that they were contacting me because they had received a good
recommendation from a customer on my business, but I still see no listing at all
on BBB for my business..........I guess even a long-time business with good
recommendations still must "PAY-TO-PLAY" at BBB too........
BBB
Complaint #7
Received by
Mechanic’s Responds®
March 10, 2010
Subject: A Serious Blow to BBB Credibility
From: "Scott Jordan" <scottjordan@live.com>
Date: Tue, March 09, 2010 4:46 pm
To: <news@mechanicsresponds.com>
To assist in research efforts, I am
sending it to consumer advocates, journalists, business
owners/principals and others who have shown interest in BBB operations.
I would be happy to assist further in any
matter concerning the BBB, as far as I am able.
Your input, recommendations, and
corrections (if any) would also be greatly appreciated.
Sincerely,
Scott Lee Jordan, MS
Founder
Better Ethics Bureau
Bank Held "A" Rating from the BBB When Closed by Feds
March 8, 2010
By Scott Lee Jordan, freelance
writer and business owner
Centennial Bank of Ogden Utah held an
"A" rating from the BBB at the time it was closed down by federal
authorities on March 5, 2010.
Based on research completed by the
Better Ethics Bureau, the BBB did not consider Centennial Bank's
financial condition when it gave the troubled bank its second-highest
rating.
It appears that the BBB rated
Centennial as "A" primarily because the bank had been operating more
than 7 years and had a favorable complaint record with the BBB.
The "A" rating of Centennial Bank in
Ogden, Utah strongly indicates the BBB believes if a business has been
around for a long time with little or no complaints it is also
financially strong and operationally sound as well. The Centennial Bank
fiasco shows once again how flawed this BBB reasoning is.
Closer scrutiny reveals the BBB's
rating system actually has little to do with trustworthiness or
reliability, and that the BBB is content to let the public find out for
itself if a business is truly reliable or not.
Of course, Centennial's "A" casts doubt
on all BBB ratings, high or low. Certainly, failing banks with A grades
cheapen the value of any other high marks the BBB may publish.
Last week, the Better Ethics Bureau
pointed out that the BBB gave passing marks to two other banks that were
failing and were eventually closed by federal authorities.
If the BBB cannot get it right with
something as important to the public as millions of dollars in life
savings and bill paying money, how can it be trusted when it comes to
auto mechanics, beauty salons, bait shops or anything other business?
And its rating system isn't the BBB's
only problem. Websites such as
bbbRoundUp.com,
www.BetterEthicsBureau.org, and
www.MechanicsResponds.com, and a growing list of journalists,
freelance writers, business owners and consumers are exposing a number
of ethical and operational problems at the BBB, including its complaint
handling system and lack of transparency.
The Better Ethics Bureau warns business
owners and consumers alike to be wary of any BBB rating, and
the BBB itself, until the BBB corrects these issues and proves to the
public it is operating in a trustworthy manner.
Another consequence is that more and
more business owners realize that being a member of the BBB may hurt a
reputation more than help it. This is partly because the BBB gives A+
ratings only to businesses that pay membership fees, and the public is
awakening to this pay-for-play scheme.
Looking ahead, the Better Ethics Bureau
believes BBB board members could be named individually in lawsuits for
faulty BBB ratings and other BBB deficiencies. As public discontent with
the BBB increases, BBB board members will be exposed more and more to
culpability issues. The Better Ethics Bureau cautions current and
potential BBB board members accordingly. (See
BoardSource.org, Richard T. Ingram: Ten Basic Responsibilities of
Nonprofit Boards for an example list of non-profit board member
responsibilities.
As for the depositors of the former
Centennial Bank of Ogden, Utah, it looks like Zion National Bank will
buy only the FDIC insured deposits, according to the Associated Press
story linked below--very unfortunate, particularly if any depositors had
relied on the BBB's advice to "Start With Trust".
Author's note: As of Monday, March
8, 2010, the Centennial Bank in Ogden, Utah, was still rated "A" by the
BBB.
Copyright 2010, by Scott Lee
Jordan. Please reprint without charge--just let me know at
scott@gojordan.us.
The Better Ethics Bureau (BEB) is very judicious about sending
unsolicited email. Also, it will not release any contact information or
the details of any correspondence that is shared with the BEB in
private, except any correspondence with or from the BBB, without your
expressed consent to do otherwise. However if you wish not to be
included on the BEB contact list, please reply to this email with the
word ”Unsubscribe” and we will remove your contact information.
BBB
Complaint #6
Received by
Mechanic’s Responds®
February 10, 2010
|
Subject: |
  |
Press
Release on Unfairness of BBB Ratings on Debt Settlement Industry |
|
|
From: |
|
|
Date: |
Wed, Feb 10,
2010 3:58 am |
|
To: |
news@mechanicsresponds.com |
Hi. It was refreshing to come across
your site. Here's some more data for
your arsenal:
http://news.yahoo.com/s/prweb/20100209/bs_prweb/prweb3582444_1
http://debtfreeleague.com/debt_settlement_company_articles.html
As a follow up to the above press
release & article, as of yesterday, our
company, Debt Free League had an "F"
rating.
After the press release went live at
5:00 am PST TODAY, upon speaking to a
San Diego BBB rep, our execs learned
that our rating had been upgraded to a
"D-"
BTW, a "D- to F" rating is the best
rating I've confirmed that ANY debt
settlement organization can receive.
I've also checked on all San Diego "debt
settlement" companies which all have "D"
and "F" ratings, even the ones like us
that have "zero" customer complaints in
the past 3 years.
In contrast, here's a credit counseling
company with 23 complaints with a "D"
rating, and we have an "F" with "ZERO."
http://www.bbb.org/san-diego/business-reviews/credit-and-debt-counseling/credit-counseling-bureau-of-san-diego-inc-in-san-diego-ca-16000869/
Here's 12 complaints with a "B"
http://www.bbb.org/san-diego/business-reviews/credit-debt-consolidation-services/debt-relief-network-inc-in-san-diego-ca-10002176/
BTW, I found the two above companies
within the first six top companies
listed on my query.
Another INTERESTING DISCOVERY: When you
perform a search, the box for searches
for only "BBB-accredited" companies is
already check marked, so there's a HUGE
chance the consumer won't see that, or
now any better and perform a query only
the accredited companies. See for
yourself...
BTW, the reason we were on the line with
the BBB rep today was to discuss what we
believe to be a frivolous complaint
filed with the BBB by a person who
completed an online inquiry on our
services on two separate times. He
spoke to two different reps who he gave
different data and thus, received two
different quotes. So, he allege we were
trying to bait and switch him.
After the initial complaint, we called
the BBB for guidance on how to respond
being that he was NEVER a customer. The
rep advised us as we surmised, "write
back indicating he's not a "customer"
and the case would be closed. After
all, their Business Reliability Reports
only indicate a history of "customer"
complaints, NOT "non-customer"
complaints. Nevertheless, the guy
wasn't satisfied and still demanded a
reply, so we received a 2nd BBB letter.
Upon calling the BBB today, a 2nd rep
stated that the first rep erred and that
we in fact needed to reply. As you
know, if we don't respond, they
automatically blacklist your file.
For the life of me, I can't comprehend
how there haven't been any libel or
defamation of character suits against
the BBB. What they're doing to our
industry is blatantly WRONG!
If you have any questions, please reach
me at 619-699-9429.
VIC
|
BBB
Complaint #5
Received by
Mechanic’s Responds®
November 2, 2009
On September 1, I launched
www.BetterEthicsBureau.org for much the same kind of reasons you started
mechanicsresponse.com.
There,
mechanicsresponse.com is highly recommended to anyone investigating the BBB.
I authored and posted three articles that I am still
tweaking, articles that I will send to media outlets (particularly to reporters
who have already wrote unfavorably about the BBB), trade organizations, and
civic organizations after they season a little more.
There is also a story about how the BEB came to be.
Please feel free to refer to this website, including
copying any links for use at
mechanicsresponse.com.
Please let me know directly of anyone suing the BBB,
particularly anyone having anyone success suing the BBB, and any new press
stories concerning the BBB (from any source) and I will do the same for you.
There is some interest in my local Chamber of Commerce to
at least investigate the BBB is doing.
Business is keeping me from pushing this faster, but we all
do what we can, don’t we?
Looking forward to hearing from you.
Best regards,
Scott Jordan
Jordan Janitorial
BBB Complaint #4
We were members back in 2006, as business was
not was it use to be,we did not renew with the Better Business Bureau
$300.00 dollars dispite constant phone calls to re join. As time went on I
noticed our grade was going down,I called the BBB and asked why would our
grade be going down with no complaints,the person told me it was because a
member agrees to the mediation process,but if we wanted to re-join we could
get our AA rating back.Today I recieved a lead for a termite
inspection,when I called the customer she told me that she would not be
considering me because I have a F rating with the BBB and the BBB shows that
My state license is cancelled.while I had the customer on the phone I
checked our state license web site and saw my license was valid and told the
customer to check the state web. I advised her that I was not going to held
hostage or extorted by the BBB by buying my rating.
I will be calling our Attorney in the morning.
Mountain View Termite Inc.
909.795.7800
BBB Complaint #3
DOES ANYONE KNOW THE BB PRICING
IRREGULARITIES ?----I KNOW OF COMPAMIES THAT HAVE 450 TO 700 EMPLOYEES PAYING
LESS THAN 400 DOLLARS A YEAR !---MAINLY BECAUSE THEY TELL THEM IT ISN'T WORTH
IT----BUT THE BBB TAKES THE MONEY----HOW ABOUT THE POOR 1 MAN SHOP---THEY WANT
390 FROM HIM---TAKE A LOOK AT THE TACTICS THE BBB IS USING-----ENTERPRISE RENT A
CAR !----NOT A NATIONAL MEMBER----BUT TO MAKE IT LOOK GOOD THE HOME OFFICE IS A
MEMBER OF NEARLY EVERYWHERE !----I KNOW WHY THEY DID IT-----I WORKED THERE AND
COULD NOT STAND THE BBB---IT IS EVIDENT THEY ARE ALL ABOUT THE MONEY---------I
CAN VERIFY EVERYTHING I SAY-----------DOES ANYONE KNOW OF OTHER PRICING
DISCREPANCIES ?----LETTING RELATIVES IN FOR NOTHING !---FOR A CHEAP SERVICE
!-------------MY LIFE WAS MADE SO MISERABLE I HAD TO LEAVE-----THEY SAY THAT
EVERY BUSINESS SAME SIZE/SAME CLASS PAYS SAME RATE !-----DOESN'T THIS SOUND NOT
ONLY UNETHICAL BUT ILLEGAL ? IF YOU ARE A 1 MAN SHOP-----AND WANTED TO DO WHAT
THE BBB SAYS "IT'S THE RIGHT THING TO DO "---AND PAY 390-----AND THE
BIG ABC CART CO WITH 475 EMPLOYEES ONLY PAYS 325 ----WOULD YOU BE UPSET
?-----OR HOW ABOUT THE BOARD DIRECTOR THAT WON THE BIG PRIZE AT THE ANNUAL
MEMBER PARTY !----EVEN IF IT WAS LEGITIMATE IS THAT A GOOD BUSINESS PRACTICE
?-------------THIS ORGANIZATION NEEDS TO BE DISBANDED !!------------------BOB
BBB Complaint #2
CT BBB rating
BBB - Pay To Play
This page has nothing to do with basement waterproofing
and
AAA HOME REPAIR
regrets having to post it
However
This content of this of page
should not have to
be and
we would not
normally
post on our site - but, some things need a stone in the eye and
any limited means to that end should be used - this issue is a
David /
Goliath
situation and this is a stone - we may miss the mark but we at least
gave it a shot...
This is the
reality
that
trusting consumers
should be aware of before counting on the
Better Business Bureau and
their "START WITH TRUST"
information!!!
We know the local
BBB and the
national BBB are
aware of this page - we sent them a printout to be sure - we invite
a response from the
Better Business
Bureau, at
any level. to the content of this page and will post any response on
this site if we receive one - if sent by Email to -
aaahomerepair@sbcglobal.net - we
will print it out in its entirity on this same page...
Whenever
YOU are
ready, BBB, to
dispute or rebut anything
on
this page - the ball
is in your court...
Fair enough???
----------------------------------------------------------------------
4-20-2009
A customer recently asked us why we have an
A- rating with
the CT BBB
in view of a
perfect
10 year business record???
She (a CPA with anaytical thought capabilities) had searched
ALL sources for
information on our company and found,
as advertised,
NO
complaints,
NO
failures
and NO
litigations - so
what's with the A-???
We had not
visited the CT BBB
site for some time so when we pulled up their site,
CT.BBB.com,
we were somewhat mystified - our rating was indeed
A- ??? -at that
point we did some background checking into
their self
serving "rating" policy they have concocted
(to increase
their declining revenue base via a process of intimidation)
and this page was drafted to address this
NEW
"rating"
policy...
This is our response as
presented to that customer
and to any other
potential customers with respect to these bogus,
misleading, self serving the $$$ interests of the
BBB, highly questionable and controversial ratings!!!
Also, we got that ladies job and without
"a paid for
A+ endorsement" from
the
CT BBB...
--------------------------------------------------------------------
AAA
HOME REPAIR was
established in 1999 and joined the
CT BBB some time
thereafter but we decided last year not to
renew our membership for 2009 due
to some
other questionable business ethics
(good old boy club issues)
on the part of the
CT BBB...
Our
company still appears on their site but NOT
as a bought and paid for A+
"ACCREDITED BUSINESS" -
aka "PAY TO
PLAY"...
The
self serving
($$$)
interests of the
BBB, not the consumer it professes to inform and
protect, is the
topic of this page...
The added posts at the end of our post are by others, and
there are many more, are yet another
reason for our not reuping our
CT BBB
membership -
we agree with those
posts...
We do not
PAY ANY reporting entity
(and that includes
the CT BBB) for a
"higher rating"
- their
"highest rating",
warranted or
not, is
now reserved exclusively for
"paying members only"
of the CT BBB - high
sounding "accredited
business" is a
pseudonym for "PAY TO PLAY",
period!!!
We
would like nothing more than to once again be part of the
ORIGINAL TRUSTWORTHY
& ABOVE BOARD BBB SERVICE based on
verifiable facts -
not this
current dollar grabbing marketing scam which
PURPOSE
is to serve
up to unsuspecting
consumers an
implied superior business
by their elevated
BBB rating
and the BBB's implied
endorsement -
of course you can only
get this marketable
rating if
you sign up for some big bucks - the
BBB
couldn't care less what their
"real world"
rating is
- getting the big bucks
in the BBB
coffers overrules any consumer consideration...
AAA HOME REPAIR
and many others do
not believe it is the function of the BBB to be in the
business,
and moreover the
position, of "rating"
any business other than
"satisfactory" or
"unsatisfactory"
and "posting"
(for all to see) the
"attestable" data
for "warranting"
any "unsatisfactory"
rating...
The BBB
is not qualified
to "RATE", via
their self serving
"points" standards or any other criteria, any
business...
The BBB should
report / list /
post any "legitimate consumer complaints"
against any company,
member or not, with
pertaining
confirming and attestable data
and stop there - AND -
also allow the
business at issue to post their response
on the same
page as the
complaint -
That's how you
"START WITH TRUST"...
Their self ordained opening line of
"START WITH TRUST"
is a paradox
- is should read
"PAY TO PLAY"...
If
this
"rating"
farce floats what comes
next, "sponsered
links" - at
least that is honest and up front and tells it like it really is,
"PAY TO PLAY"...
Once again
we invite the
BBB to
rebut anything
on this page , in
writing...
We are waiting BBB with breathless anticipation!!!
by, Jack Cimino
owner, AAA HOME REPAIR
Danbury, Ct.
CT lic HIC #578992
Established 1999 -
10 years
with no complaints, no failures
or no
litigations...
and
that warrants an
A-???
What's your opinion on that???
This BBB
"rating" system does NOT
pass the smell test
if you wish to comment (pro or con) - Email
-
aaahomerepair@sbcglobal.net
BBB Complaint #1
article by jan norman in orange county register
has a poll on "Do You Trust Better Business Bureau ratings?".
would be nice to get out the vote!
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encourage all interested parties to verify the information contained herein on
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