Vlasta Thurow and Darryl Thurow

Our dealings on this job were with a male named Mr. Darryl Thurow. We were called out on 7-31-07 by Mr. Darryl Thurow and discovered his unit had a bad capacitor on the fan and compressor, and a defective contactor. Despite our pleas not to attempt repairs on a system in the condition their system was in, Mr. Darryl Thurow demanded our technician to do what he could in an attempt to save the unit so he would not have to spend more money replacing the unit. Our technician followed Mr. Darryl Thurow’s demands and performed a contactor and capacitor replacement service for Mr. Darryl Thurow. When we left, the unit was working and Mr. Darryl Thurow was happy. On Saturday, August 4, 2007 we were recalled out to the Darryl Thurow’s residence. We provided the Thurows with warranty replacement of the capacitor and added a booster in a last ditch attempt to save the unit even though it was near death. The unit was working fine when our technician left the residence. On August 8, 2007, our office received in a call from a female named Mrs. Vlasta Thurow telling us she was upset the repairs did not have a long-term fruitful outcome. We explained to Vlasta Thurow that the repairs were not recommend by us, however, we offered to give Vlasta Thurow a full credit for all work done toward Vlasta Thurow's purchase of a new system in accordance with our web only special at www.MechanicsAir.com. This meant Vlasta Thurow could get a new 13+ SEER system for the cheapest price around! Mrs. Vlasta Thurow was offered an extra day to shop and think about our offer. Vlasta Thurow immediately declined our offer and while trying one last attempt to satisfy Vlasta Thurow, we learned from another person at the residence that Mrs. Vlasta Thurow makes all the decisions, not Mr. Darryl Thurow.

Disclaimer: The information contained herein is for informational purposes only. The information contained herein is believed accurate but is not warranted. We encourage all interested parties to verify the information contained herein on their own. The information contained herein was derived from public information sources, from our records, or from Reports or Complaints filed with us.

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